Terms of Service

Last updated: January 29, 2026

These Terms of Service ("Terms", "Agreement") govern your access to and use of Viclaro's website and SaaS platform (the "Service") operated by Viclaro ("we", "us", "our"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are at least 18 years of age.

2. Account Registration and Security

2.1 Account Creation

To use certain features of the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

2.2 Account Responsibility

You are solely responsible for:

  • All content you submit, scan, or process through the Service
  • Maintaining the confidentiality of your account credentials, API keys, and access tokens
  • All activities that occur under your account, whether authorized by you or not
  • Ensuring that anyone who accesses the Service through your account complies with these Terms

2.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account immediately, without prior notice, if you violate these Terms or engage in any fraudulent, abusive, or illegal activity.

3. Acceptable Use

3.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service only to:

  • Scan and analyze content that you own or have the legal right to analyze
  • Generate reports and insights for your own business purposes
  • Improve your content's visibility and citability in AI systems

3.2 Prohibited Activities

You agree NOT to:

  • Use the Service to violate any applicable laws, regulations, or third-party rights
  • Scan content that you do not own or have authorization to analyze
  • Use the Service to infringe upon intellectual property rights, privacy rights, or data protection laws
  • Attempt to reverse engineer, decompile, or extract the source code of the Service
  • Use automated systems (bots, scrapers) to access the Service in a manner that exceeds reasonable use
  • Interfere with or disrupt the Service, servers, or networks connected to the Service
  • Bypass or circumvent any usage limits, rate limits, or plan restrictions
  • Share, resell, or redistribute access to the Service without our written permission
  • Use the Service to transmit malware, viruses, or other harmful code
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity

3.3 Enforcement

We reserve the right to:

  • Monitor usage patterns and investigate suspected violations
  • Throttle, suspend, or terminate accounts that violate these Terms
  • Refuse service to anyone for any reason at any time
  • Report illegal activities to law enforcement authorities

4. Subscription Plans, Fees, and Billing

4.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Plan details, features, and pricing are available on our pricing page and may be updated from time to time.

4.2 Fees and Payment

Subscription fees are:

  • Billed in advance on a monthly or annual basis, as selected
  • Processed securely through Stripe, our third-party payment processor
  • Exclusive of applicable taxes, which you are responsible for paying
  • Non-refundable except as expressly stated in our refund policy

4.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. By subscribing, you authorize us to charge your payment method for renewal fees.

4.4 Payment Method

You must provide a valid payment method. You agree to keep your payment information current and authorize us to charge your payment method for all fees owed. If payment fails, we may suspend or terminate your access to the Service.

4.5 Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until the end of the period you have paid for.

4.6 Refunds

Refund requests are evaluated on a case-by-case basis. Generally, we do not provide refunds for partial billing periods. Refund requests made within 14 days of a renewal may be considered. Contact [email protected] for refund inquiries.

4.7 Price Changes

We reserve the right to modify our pricing at any time. Price changes will not affect your current subscription period but will apply to renewals. We will provide at least 30 days' notice of price increases via email.

5. Service Availability and Modifications

5.1 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted or error-free service. The Service may be unavailable due to:

  • Scheduled maintenance
  • Unscheduled downtime or technical issues
  • Third-party service outages
  • Force majeure events

5.2 Service Modifications

We reserve the right to:

  • Modify, update, or discontinue features of the Service at any time
  • Change the Service's functionality, interface, or capabilities
  • Impose or modify usage limits or restrictions

For material changes that negatively affect your use of the Service, we will provide at least 30 days' notice via email to account owners.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Service, including its software, design, text, graphics, logos, and other content, is owned by Viclaro or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our written permission.

6.2 Your Content

You retain all ownership rights to content you submit to the Service. By submitting content, you grant us a limited, non-exclusive license to:

  • Process and analyze your content to provide the Service
  • Store your content as necessary to deliver scan results and maintain your account
  • Generate reports and findings based on your content

You represent and warrant that you have all necessary rights to grant this license and that your content does not infringe any third-party rights.

6.3 Generated Content

Reports, findings, scores, and other outputs generated by the Service ("Generated Content") are provided for your use. You own the Generated Content, but we retain rights to the underlying algorithms, methodologies, and Service functionality used to generate it.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. Key points:

  • We process your content solely to provide the Service and generate findings
  • We do not sell your personal information or content to third parties
  • We do not use your content to train AI models
  • We implement security measures to protect your data
  • You can request deletion of your data at any time

Please review our Privacy Policy for complete details.

8. Disclaimers and Warranties

8.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy, reliability, or completeness of results

8.2 No Guarantees

We do not guarantee that:

  • The Service will be uninterrupted, secure, or error-free
  • Results will be accurate, complete, or useful
  • Defects will be corrected
  • The Service will meet your specific requirements
  • Improvements to your content will result in better AI visibility or citations

8.3 Third-Party Services

The Service may integrate with or rely on third-party services (e.g., AI providers, cloud infrastructure). We are not responsible for the availability, accuracy, or performance of third-party services.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • No Consequential Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill
  • Liability Cap: Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater
  • Essential Purpose: The limitations above apply even if we have been advised of the possibility of such damages and even if any remedy fails of its essential purpose

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless Viclaro, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Content you submit or process through the Service

11. Termination

11.1 Termination by You

You may terminate your account at any time by canceling your subscription and requesting account deletion through your account settings or by contacting support.

11.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if:

  • You violate these Terms
  • You fail to pay fees when due
  • You engage in fraudulent, abusive, or illegal activity
  • We discontinue the Service (with reasonable notice)

11.3 Effect of Termination

Upon termination:

  • Your right to access and use the Service will immediately cease
  • We may delete your account and data in accordance with our Privacy Policy
  • All fees paid are non-refundable (except as required by law)
  • Provisions that by their nature should survive termination will remain in effect

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

12.2 Dispute Resolution Process

If a dispute arises, you agree to first contact us at [email protected] to attempt to resolve it informally. If we cannot resolve the dispute within 60 days, you agree to resolve disputes through binding arbitration or small claims court, as applicable.

12.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Viclaro regarding the Service and supersede all prior agreements and understandings.

13.2 Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated via email to registered users at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

13.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

13.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13.5 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

13.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet or telecommunications failures.

14. Contact Information

If you have questions about these Terms, please contact us: